Last updated: 23 August 2026
This policy explains how cancellations, returns, refunds and faulty goods are handled for purchases made from GreenFox International LTD through greenfoxintl.co.uk. Nothing in this policy limits your statutory rights under UK consumer law.
1. Who we are
GreenFox International LTD
Company number: 14977137
Registered office: 86 Fielding Street, Middleton, Manchester, England, M24 6BG
Email: contact@greenfoxintl.co.uk
2. Your right to cancel an online order
If you are a UK consumer buying a standard, non-personalised product online, you may cancel your order without giving a reason. You must tell us within 14 days beginning the day after you, or a person nominated by you, receives the goods.
After telling us that you wish to cancel, you have a further 14 days to send the goods back. To exercise this right, email contact@greenfoxintl.co.uk with your name, order number, the product you wish to return and a clear statement that you are cancelling the contract. You may use the model cancellation form at the end of this policy, but you do not have to.
3. Products excluded from the change-of-mind cancellation right
The statutory cancellation right does not apply to goods made to your individual specifications or clearly personalised for you, unless they are faulty, damaged, not as described or we have supplied the wrong item.
A product being produced after an order is placed does not by itself remove your cancellation right where it is a standard product offered in our usual range.
4. Condition of returned goods
You may inspect a product as you would in a shop. Please return it complete and, where reasonably possible, in its original protective packaging. We may reduce the refund to reflect any loss in value caused by handling beyond what is necessary to establish the product’s nature, characteristics and function.
5. Return shipping costs
For a change-of-mind return, you are responsible for the direct cost of returning the goods. We strongly recommend using a tracked service and keeping proof of postage.
If an item is faulty, damaged on arrival, not as described or incorrect, contact us before returning it. Where a return is required, we will provide appropriate instructions and cover reasonable return postage costs.
Please do not send goods to the registered office without first contacting us and receiving return instructions.
6. Refunds
For a valid cancellation, we will refund the price paid and the cost of our least expensive standard delivery option. Extra delivery costs arising from a faster or premium delivery choice are not refundable.
We will issue the refund without undue delay and no later than 14 days after receiving the returned goods or, if earlier, after you provide evidence that you sent them back. We may withhold the refund until the goods are returned or you provide evidence of return.
Refunds are made to the original payment method unless expressly agreed otherwise. We do not charge a cancellation or restocking fee.
7. Faulty, damaged or misdescribed goods
Your rights under the Consumer Rights Act 2015 are not affected. Goods must be of satisfactory quality, fit for purpose and as described. If there is a problem, contact us as soon as possible with your order number, a description of the issue and, where useful, photographs.
Depending on the circumstances and your statutory rights, the remedy may be a refund, repair or replacement. Damage caused by misuse, accidental damage, normal wear and tear or unauthorised alteration is not treated as an inherent fault.
8. Exchanges
We do not operate a separate exchange service. For a standard eligible product, please return it under this policy and place a new order for the replacement item. This does not affect your rights where goods are faulty or incorrect.
9. Orders cancelled before dispatch
If you wish to cancel before dispatch, contact us immediately. We will try to stop production or shipment, but this may not be possible. The personalised or made-to-specification exception may apply if work has already begun on a custom item.
10. International customers
If you live outside the UK, you may also have mandatory consumer rights under the law of your country. Nothing in this policy removes rights that cannot legally be excluded.
11. Model cancellation form
Complete and send this form only if you wish to cancel an eligible contract:
To: GreenFox International LTD, 86 Fielding Street, Middleton, Manchester, England, M24 6BG — contact@greenfoxintl.co.uk
I hereby give notice that I cancel my contract of sale for the following goods:
Order number:
Ordered on / received on:
Customer name:
Customer address:
Signature (only if sent on paper):
Date:
12. Contact
For all return and refund requests, contact contact@greenfoxintl.co.uk. Please include your order number so we can help quickly.